What Our Customers Think About Us

“We have been using Datafreight for windows software as our chosen software provider since 2003. During 2014 we decided to invest in a web / Edi based system as our clients were looking for real time information. We therefore, moved to another service provider as DataFreight were still developing their DF.NET software.
With the new service provider we had to report all issues via an online system where the support operators would look at the issue once they had time and communicated via the online system, which added long delays to our operations…

During these two years, we lost the ability to troubleshoot any issues we encountered over the phone with the new service provider.
In 2016, we decided to look at Datafreight’s DF.NET software, which was not quite ready for release. Our company was the first to use the modules Imports, Exports, EMCS, NCTS and Forwarding in a “Live” environment. The Datafreight DF.NET software is very user-friendly, quicker than other software solutions, easy to customise any part of the software to our requirements, easy to produce clear reports and also offers a great solution to our need to electronically transfer sales and purchase figures into our accounting software. By switching back to DataFreight, we are now able to fully concentrate on growing the business.
The Datafreight software has always proved robust and has supported our companies 24/7 operational requirements. In times of need the support team has always been on the other end of the telephone line to troubleshoot any issues we’ve encountered.
“We wouldn’t be able to provide the comprehensive service to our Clients today without the support and versatility of Datafreight.’’ which in itself speaks volumes.”

“I have been using DataFreight software for well over twenty years. During this time we have seen many enhancements and new versions of the system. I am particularly excited to be taking part in the roll out of DataFreight.net. My team is already seeing the advantages and flexibility of this new system…

We have always found that the Support Team at DataFreight is very responsive and, if we have reason to call, our questions are answered promptly and efficiently. Over the years we have built up an excellent working relationship with the team. We have always been listened to when we have suggested ideas for the software and as a result, we have operations software that really helps us to achieve maximum productivity with minimum wasted effort or expense.
I have been approached many times over the years by competitors of DataFreight but I have not entertained the idea of switching to another software supplier as I am confident that DataFreight’s combination of product quality and excellent software support could not be surpassed.”

“I had been using DataFreight for around seventeen years at a previous company so when it came to choosing an Import/Export solution for AllClear Logistics, I knew that Datafreight could give us exactly what we needed. Over those years, Datafreight has evolved along with technology adding modules to integrate accounting, warehousing and forwarding but they have always managed to keep the system extremely user friendly, fully customisable and navigation throughout remains very intuitive. All of the support staff come into their own by quickly providing expert advice when called upon, they have impeccably high standards when it comes to customer care. I cannot recommend DataFreight highly enough and would recommend anyone struggling with other less friendly and temperamental systems to try it – you won’t go back!”

“We found the staff at DataFreight very helpful and supportive. They gave us plenty of help and advice, especially on CFSP and bonded warehousing. When Velta opened its Heathrow Offices, DataFreight showed brilliant efforts in making sure our airfreight customs badge was up and running in no time”.

“We have been using Data Freight since 2001 for both Imports and Exports and find the software system very user friendly and easy to navigate and this has most certainly benefited our company over the years. We would certainly recommend them without hesitation.”

“We have happily used DataFreight since Spray Shipping was founded in 1996. The software, coupled with great on-line and telephone support makes DataFreight, in my opinion, the best and most intuitive freight software system on the market. It leaves us free to concentrate on business, not worrying about whether our systems can cope. I recommend DataFreight without hesitation.”

“We have been working with Datafreight since our family business commenced operations in 1998. When starting out, we were supported in every aspect, and were able to concentrate fully on growing the business. As we evolved, Datafreight evolved with us, and we now operate using its forwarding, accounting, customs and warehousing modules. Our success as a company derives from our ability to be flexible and adapt to our clients’ needs, and Datafreight encapsulates that very ethos. We can bespoke any part of the system to our requirements, produce clear reporting and electronically transfer into our accounting software. Our clients can view their warehouse stock online. Finally, and most crucially, when you have an issue to discuss, you have a real person with actual knowledge of the industry to help walk you through it. We would never consider moving to an alternative supplier.”

“We at Regal Crown Logistics have used DataFreight for many years now and have developed a strong working relationship with the team – they are always happy to help. A workman is only as good as his tools and DataFreight’s software has evolved with the times to make sure that we are able to stay ahead of the curve and remain at the forefront of the industry. Another helpful factor is that their updates are flexible around our needs and never interfere with our working schedule.”

“PSL Freight has used Datafreight for over 15 years, and the software and support have been excellent. Datafreight alows our 24 hour operation to move through the various packages and deciplines, from ; import/export documentation to CFSP, Intrastat, REDS, Warehousing and much more- thus complementing the skillsets we have to produce excellent service and results for our customers. Datafreight is a valued part of the PSL team, we look forward to continue success using the software and would be entirely happy to recommend them to others.”

“From the inception of PSG Freight Services in 1991 as a totally impartial Customs agency, Datafreight has been our sole provider of software for the completion of import and export papers, and the ability to transmit that information to the Customs central computer and the port communities. The decision to use Datafreight was not difficult. Though the owners of PSG had used other systems, Datafreight had always been the easiest and quickest to use. The layout is clear and logical, the input data required is relevant to the job in hand, and most importantly downtime has been minimal, even when major software upgrades have been made – giving us additional confidence in the service we provide to our clients.”

“We switched to DataFreight as it offered a more bespoke option and the functionality was much better”

“Efficient, accurate are just a few words that can be given to the Datafreight software. Big Thanks to Steve McKenzie who was able to quickly identify our company’s needs and introducing the Warehousing Module which by far has saved a huge amount of time and effort in terms of stock control and HMRC calculations. We have always been impressed with the quick response and professional approach your company has offered us a big thanks to all for the continuing online support provided. Well done!”

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