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Customer support

If you've a query regarding one of products then please read the FAQs below or contact our customer support.

I can't seem to transmit to MCP/Destin8

Try checking out the current status of the destin8 system by going here : Alternatively telephone on : 01394 604915

My connection to CNS doen't appear to be working

Check out CNS system status by going here or telephone them on : 0845 658 9930

How do I interpret CHIEF 'E' error codes ?

Follow this link for further information.

Which HMRC services are available ?

Follow this link for full details on ALL HMRC services.

How do I check EU MRN'S AOE, EORI etc ?

Follow this link to EU information site.

How do I contact the CCS-UK help desk ?

Telephone them on : 01252 626060

 

How can we obtain help from HMRC ?

For Customs help and advice:

HMRC's national enquiries help line (NAS) is open 8am to 8pm Monday to Friday. Questions about Customs, Excise, VAT or any of our other taxes or duties, please call on 0845 010 9000.

Tariff Classification Service

Telephone: 01702 366077

CHIEF:

Traders can Fax error response queries to: 01702 366825, or email: chief.operations@hmce.gsi.gov.uk . There is no helpline number, so any other CHIEF queries should be directed to the NAS listed above.

 

NCTS:

HMCE NCTS ‘Live Service’ helpdesk

Business enquiries
Monday to Friday 08.00 - 16.00
Tel: 01255 244709
email: ncts.helpdesk@hmce.gsi.gov.uk

Out of hours support

HMCE Dover (specialise in Maritime)
Business enquiries
Monday - Friday 16.00 - 08.00
All day weekends
Tel: 01304 664138

CFSP National Assurance Team

Tel: 0113 389 4423
Fax: 0113 389 4490
email: cfsp_cope@hmrc.gsi.gov.uk