IT Issues with NCTS/Email routing

Message from NCTS Helpdesk:   ” Good morning,   As you may be aware there are ongoing issues with NCTS and the email routing, along with other services.   The issue is being looked into urgently by our IT Team.   When we have an update this will be cascaded.   In the meantime thank you for your understanding and … Read More

Multimodal 2017

Six members of the DataFreight team took the stand for three days at the 2017 Multimodal exhibition. What promised to be an exciting event, with seminars from some of the leading names in the world of logistics, did not disappoint. It was a great opportunity for us to rekindle old relationships as well as establishing numerous new ones; and perhaps … Read More

21/11/2016 Issues with Phone System

Please note that we are currently experiencing issues with our phone system. If you need to contact us please send an email to


Message on behalf of CHIEF: “HMRC confirm issues resolved and Chief systems now fully restored HMRC apologises for the inconvenience.”

Unscheduled Chief Outage- 25/07/2016

Message from CCS-UK helpdesk:   “Please be informed that there is  an unscheduled CHIEF outage which started today around 10:45 BST .   We will inform you once the system is up and running normally.”

BT Line issues 20/07/2016

DataFreight’s internet and phone provider was experiencing issues yesterday 20/07/2016 and as a result phones and internet were down between 15.00-22.00. We apologise for the inconvenience this has caused.

Customs Information Paper 43 (2016): going digital

Please see customs information paper 43 (2016) for information on how to receive customs information alerts:

Scheduled CHIEF outage on 17th May 2016

Message from CCS-UK helpdesk: “Dear CCS-UK Users, Please be informed that CHIEF service will be unavailable for disaster recovery (DR) failback work tomorrow (Tuesday, 17 May 2016) between midday and 2pm following the CHIEF DR failover on 7 May 2016. We will inform you once the system is up and running normally. HMRC would like to apologise for any inconvenience … Read More

NCTS and CFSP problem – E-mail and XML routes 20/04/2016

Message from the NCTS helpdesk: “Dear All Please be advised that there is currently a hardware issue on EDCS a component of NCTS and so messages will not be processed and responses will not be received. The Web route is not affected by this issue. Use of the Fallback procedure is hereby authorised until this issue is resolved. Further information … Read More

NCTS and ICS Unavailability 12/04/16 – 09.00 – 11.00

Message from the NCTS helpdesk: “Tuesday 12 April 2016 09:00 to 11:00 The Helpdesk have just been advised that the NCTS WEB & XML routes will be unavailable today from 09:00 to 10:00 due to Government Gateway maintenance. This for testing in preparation for the withdrawal of Digital Certificates that use the SHA-1 cryptographic algorithm. If you log into the … Read More