Here at DataFreight we take support very seriously. We offer first-line telephone support which covers over 95% of issues on that initial telephone call. Unlike some other organisations that encourage an e-mail first approach with a delayed call-back, we prefer a direct telephone call to us, which puts the user immediately in touch with an experienced member of our support team. Behind the scenes, we log every call into our CRM support system so that the small minority of issues which cannot be addressed immediately can be looked at by the support team and its management at the regular meetings we hold to discuss support issues.
To contact our support desk call us on : 01489 795160